You can quickly check the status of your order by clicking on the My Account link located at the top of every page on the site.
You will need your registered email address and password to check your order status. When you place an order at firstname.lastname@example.org. you will receive an order confirmation e-mail immediately that will include your order number and summary.
If you do not have your order number please refer to your e-mail confirmation or send us an email at email@example.com. We can also be reached toll free at 188.XXX.XXXX
- To return or exchange an Accessory purchase, complete the required information on the Return/Exchange Form – located on the back of the original packaging invoice.
- Indicate the reason for the return and action we should take. For example, if you changed your mind and wish to make an exchange, please let us know what item you desire instead by telling us the SKU, product description and price of the new item.
- Pack and seal your return securely in the original package. Include the Return/Exchange Form you filled out completely. Packages must be returned prepaid. We recommend you insure all packages. Sophisticated Living cannot accept C.O.D. deliveries.
- For questions regarding furniture purchases please see our Furniture Return Exchange Policy.